Doordash vs Grubhub
Last Updated on January 27, 2020
It has become incredibly easy to get restaurant-quality food in just a few clicks or taps. You have all the restaurants in your area sorted out in a convenient app. This means that you don’t have to leave your apartment to order the most delicious meals.
All the best places, starting with smaller cuisines and ending with luxurious restaurants are available 24/7. The possibilities are truly limitless. In this article, we have chosen to compare two of the most popular services. In this battle of DoorDash vs. Grubhub we will take a closer look at the quality of services, customer support, app possibilities, and many more crucial aspects. In the end, we will identify the winner.
What areas are covered?
It would be good to know that neither of these services is able to cover the entire U.S. territory. Inside the apps, you can easily find whether your location is supported. Nevertheless, the chances that you can order delicious food right away are high.
DoorDash covers a big area in North America, to be more specific, over 850 cities. The exact list can be found on the official website or directly in the app.
DoorDash does a very good job
here but the numbers cannot be compared to what Grubhub is able to provide.
Over 2000 cities in North America and London speak for themselves.
Looks like Grubhub is the clear winner of the first round.
What are these services: DoorDash and GrubHub?
DoorDash is an app where subscribers can order food from local restaurants at any time of the day (depending on the restaurant’s schedule). The huge monthly revenues and incredible daily booking rates are bringing a lot of profit – around $625 million.
This service has created a large base of partners. Around 85,000 restaurants have decided to join the app and provide their meals for the subscribers. The number of orders per day exceeds 450,000 and already more than 17 million have subscribed to this app.
The peculiarities of the Apps
After spending many hours in a row with these apps and trying to figure out the whole process, we have reached the conclusion that Grubhub is easier to figure out. Nobody would like to spend their evening clicking and tapping with no success in hopes to get a delicious meal. Grubhub allows you to find quickly all the available restaurants in your area. If you’re already subscribed, then the only detail you’ll have to revise before completing your order is the address of delivery. You are allowed to use different methods for payment.
The same principle can be applied to Doordash. These apps are very similar, but Doordash seemed to be a little bit slower.
According to the customer rating, the reviews are mostly positive for both apps. On Google Play, Grubhub and Doordash are rated with 4.5 stars while the Apple App store is indicating different numbers. Grubhub stands at 4.8 while DoorDash is a bit lower with 4.3 stars. These ratings consist of numerous reviews.
How much will you have to pay for delivery?
Delivery expenses are different for each service. The difference between Grubhub and DoorDash can be very substantial. What is good about Grubhub is that you don’t have any service fees included in the delivery. The total cost is based on the meal price. Even if there are service fees, those do not reflect on the total sum that you’ll have to pay.
Doordash has a slightly different policy. The costs of delivery are usually a little bit higher. This depends largely on the particular case.
On the other hand, the restaurants that are cooperating with Grubhub are setting restrictions on the minimum order amount. This means that it would be quite convenient to order a bigger group of people.
The availability of restaurants will basically be the same for most locations covered by both services. Grubhub does have larger area coverage. The quality of food suppliers will not differ here.
Because the difference is not substantial here, the coverage is the deciding factor. We will have to choose the winner for this round and it will be Grubhub. If we were to compare Grubhub vs DoorDash vs UberEATS then the winner would probably be different.
Support offered by both services
Even though apps are really convenient, the customer support aspect of it should not be overlooked. It doesn’t matter if you’re using Grubhub or DoorDash as long as you’re fully aware of what you’re getting in terms of assistance. If you’re having any issues with delivery or payment, you have to be able to resolve them fast.
It seems like Grubhub has taken the crown here because the service has provided a phone number for 24/7 assistance. This means that any customer will be able to reach the service at any convenient time. We have tried to use the telephone number and it actually works. This is not the only method by which you can contact the company.
With DoorDash the Customer Support Department works differently. After performing extensive research, we were able to find only one email placed on a third-party website. There are no options for a live-chat and the customer will probably have to wait for a long time to receive an answer from the expert. The request will take a while to be processed but we have not encountered any serious issues while testing the app.
Of course, it would be better to hope for the best and perhaps you won’t ever need to apply for help. Based on our own experience we can conclude that Doordash is not better than Grubhub when it comes to customer support possibilities. Grubhub does a better job here.
Who has the upper hand?
We have taken into account all the pros and cons of these apps and the final results are in. Grubhub is offering a complete package that comes at a very competitive price. Doordash is showing decent numbers and its performance will increase for sure but Grubhub tops it at every single aspect. Doordash is a good a safe choice nonetheless. Perhaps it will conquer the food delivery industry one day!
In the end, it is all about your personal taste. Doordash may lead you to discover new and exciting cuisines or the selection of available restaurants may be more interesting for your area. In addition, you can use promo codes offered by the company.
So, which one is better: Grubhub or DoorDash? It is entirely up to you to decide. We have brought up the most important facts that were available at the moment. The situation may change but as of now, Grubhub gets our recommendation.